Legal Notice

1. Introduction

These Terms and Conditions govern the services provided by Pure Cleaning Services (“the Company”) to its clients. By booking a service, the client agrees to these terms.

2. Services Provided

• Residential cleaning

• Commercial cleaning

• Specialised cleaning (carpet, upholstery, windows, etc.)

• End-of-tenancy cleaning

3. Booking and Cancellation Policy

• Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

• Failure to provide sufficient notice may result in a cancellation fee of 50% of the booking cost.

• The Company reserves the right to cancel or reschedule bookings due to unforeseen circumstances. In such cases:

• If a deposit has been paid, the Company will strive to meet its obligations within the required timeframe to complete the service.

• If rescheduling is not feasible, a full refund of the deposit will be provided.

4. Payment Terms

• Payment is due immediately upon completion of service unless otherwise agreed in writing.

• Accepted payment methods: cash, bank transfer, or card payments.

• Late payments will incur a 5% late fee for every 7 days overdue.

• For recurring contracts, invoices will be issued monthly with payment due within 7 days.

5. Client Obligations

• The client must provide access to the premises at the agreed-upon time.

• The client must remove any valuable or fragile items before cleaning begins.

• Pets must be secured during cleaning to ensure the safety of both staff and animals.

6. Use of Photographs

• The Company may take “before” and “after” photographs of the cleaned areas for quality assurance and training purposes.

• Photographs will not include any personal items, identifying details, or confidential information.

• The Company may use such images for promotional purposes (e.g., website, social media) only with the client’s prior written or verbal consent.

• If the client does not wish to have photographs taken or used, they must notify the Company in writing before the service begins.

7. Liability and Insurance

• The Company holds public liability insurance but is not responsible for:

• Pre-existing damage

• Items left unsecured by the client

• Damages caused due to improper maintenance of surfaces by the client

• Any damage claims must be reported within 24 hours of service completion.

8. Health and Safety

• Cleaners will follow all health and safety guidelines.

• Hazardous conditions must be disclosed by the client prior to service.

• The Company reserves the right to refuse service in unsafe environments.

9. Satisfaction Guarantee

• If the client is dissatisfied with the service, they must report issues within 24 hours.

• The Company will arrange a re-clean if deemed appropriate.

10. Confidentiality

• All client information will be kept confidential and will not be shared with third parties.

11. Termination of Service

• Either party may terminate an ongoing service contract with 14 days’ written notice.

• The Company reserves the right to terminate services due to repeated late payments or inappropriate behaviour.

12. Refunds and Rescheduling Policy (for Deposit Payments)

• In the event the Company must cancel a service after receiving a deposit, the following will apply:

• The Company will strive to reschedule the service and fulfil its obligations within a reasonable timeframe.

• If rescheduling is not possible, the Company will issue a full refund of the deposit to the client.

13. Governing Law

These terms and conditions are governed by the laws of West Sussex.

E-Commerce – Terms and Conditions

Effective Date: [Insert Date]

1. Products & Availability

All products listed on our site are subject to availability. We reserve the right to change or discontinue any item at any time.

2. Pricing & Payment

Prices are listed in GBP and may be subject to change. Full payment is required at checkout via approved methods (debit/credit card, PayPal, etc.).

3. Shipping & Delivery

We aim to dispatch orders within 1-3 working days. Delivery times may vary. We are not responsible for delays caused by third-party couriers.

4. Returns & Refunds

Returns are accepted within 14 days of receipt for unused items in original packaging. Refunds will be processed once the product is returned and inspected.

5. Warranties & Limitation of Liability

We offer warranties as per individual product listings. Pure Horizon Services Ltd is not liable for indirect or consequential damages.